• Post or transmit any unlawful, threatening, abusive, defamatory, obscene, libellous, offensive, pornographic, indecent, profane, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law.
• Restrict or inhibit any other user from using and enjoying the Internet.

Twin Pines Technologies reserves to the right to the final decision on what constitutes abuse.

Resource Usage, Adult-Oriented Sites

Users may not do the following on our servers:

• Run any process that over uses the resources of the server.
• Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
• Run stand-alone, unattended server-side processes at any point in time on the server. This includes all daemons, such as IRCD.
• Run any IRC software or any software which connects to an IRC network.
• Run any site with adult-oriented content (pornographic material) if you are unsure as to what constitutes Adult material please email support@twinpineshosting.com

Account Violations

We take a zero tolerance stance against any of the following activities:

• Spam Policy: Sending of unsolicited e-mail, commonly known as spam. Any domain which sends out spam will have their account terminated.
• Denial of Service Attack Policy: Any account launching a Denial of Service from our server(s) against any other server will be terminated without prior notice.
• Server Exploiting Policy: Any account who is attempting or has attempted to successfully or unsuccessfully exploit any of the server's services, including but not limited to the http server or ssh server, or attempting to gain root access will have their account terminated without notice.

Twin Pines Technologies reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy. Twin Pines Technologies also reserves the right to make any such modifications in an emergency at our sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Twin Pines Technologies from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, Twin Pines Technologies, or any other party or parties without limitation or exception.

No warranties

Twin Pines Technologies makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Twin Pines Technologies or its agents or employees shall create a warranty. Under no circumstances shall Twin Pines Technologies be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties' use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties' reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.

You understand that by placing information on Twin Pines Technologies's servers that such information becomes available to all Internet users and that Twin Pines Technologies has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of Twin Pines Technologies' servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through Twin Pines Technologies or on the Internet generally.

Your use of the service is at your sole risk. Twin Pines Technologies is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Twin Pines Technologies servers.

You agree not to interfere with the operation of the system. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorized access. You agree to adhere to system policies as published by Twin Pines Technologies, including restrictions on services available with each service type, restrictions on certain features, and all other policies. You agree to abide by any and all future Twin Pines Technologies policy decisions.

Sharing of account space & resale restrictions

You agree and understand that the account you purchase is purchased for yourself. You are not permitted to resell your account, or any portion thereof.

Payment & Other Information

You agree to supply appropriate payment for the services received from Twin Pines Technologies, in advance of the time period during which such services are provided. You agree that until and unless you notify Twin Pines Technologies of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Agreement Acknowledgement

This agreement supersedes any written, electronic, or oral communication you may have had with Twin Pines Technologies or any agent or representative thereof, and constitutes the complete and total agreement between the parties. Should any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

By placing and continuing to maintain or place information on Twin Pines Technologies' servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.

Backups
Full backups are made daily. No guarantees are made as to the integrity of these backups. It is the clients responsibility to maintain local copies of their web content and information.

Money Back Guarantee

Each hosting plan includes a full 7-days money back guarantee.

If you are not completely satisfied with our services within the refund time period of 7 days, you will be given a full refund of all fees paid to Twin Pines Technologies. No refund is available after that period.

Accounts cancelled/terminated by Twin Pines Technologies for violating our Acceptable Usage Policy do not qualify for the 7-day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund.

Uptime Guarantee

Twin Pines Technologies guarantees an uptime of 99.5% in any calendar month. Should we not reach this we will credit your account with 25% of your monthly fee, upon receipt of a refund request. This uptime guarantee covers unexpected outages caused by server and/or network failure only. Scheduled downtime, network latency, and problems arising from failures on the internet backbone and peering providers are not included.

Cancellation Policy

Account can be cancelled at any time. All cancellation requests must be submitted by emailing support@twinpineshosting.com by the person listed as the main account contact. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you are cancelling within our 7-days money guarantee period. You must include your account username and password for verification.